At MeddyShop.com, we strive for 100% customer satisfaction. Please review our policy regarding refunds and returns for medications and healthcare products purchased from our USA-based online pharmacy.
1. Prescription Medications
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Non-Returnable & Non-Refundable
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Due to FDA regulations and safety concerns, we cannot accept returns or issue refunds for prescription medications once they have been shipped.
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Exceptions may apply only if the product arrives damaged or incorrect (see Section 3).
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2. Over-the-Counter (OTC) Products & Wellness Items
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Eligible for Return/Refund Within 14 Days (if unopened & in original packaging).
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Contact us at [email protected] for a Return Authorization (RA) number.
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Customer pays return shipping unless the error was ours.
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3. Damaged, Defective, or Incorrect Items
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Report within 48 hours of delivery with:
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Photos of the damaged/incorrect product.
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Order number & details.
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We will replace the item or issue a refund if a replacement isn’t available.
4. Refund Processing
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Approved refunds are issued within 5-10 business days to the original payment method.
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Credit/Debit Cards & PayPal: Refunds reflect in 3-5 business days (varies by bank).
5. Non-Refundable Situations
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Changed your mind about a prescription order.
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Opened or used OTC products (for hygiene reasons).
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Lost packages due to incorrect shipping addresses provided by the customer.
6. Order Cancellations
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Cancel within 1 hour of placing the order (if not yet processed).
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Contact us immediately at [email protected].
Need Help?
For return requests or questions, email [email protected]]
